Return Policy

Thank you for shopping with Jersexa. We hope you are satisfied with every product you receive. If you are not completely happy with your purchase, we offer returns and exchanges under the following conditions.

Return Period

You may request a return or exchange within 30 days of receiving your order.
Requests made after 30 days will not be accepted.

Eligibility Conditions

To qualify for a return or exchange, items must:

Be unused, unwashed, and undamaged
Be returned in original packaging with tags attached
Be in resalable condition

We reserve the right to refuse returns that do not meet these conditions.

Non-returnable Items

The following items are not eligible for return or exchange:

Worn or used items
Items damaged due to misuse or improper washing
Requests beyond the return period
Final sale or clearance items marked as non-returnable

Return Process

To initiate a return or exchange:

Contact our customer support
Provide your order number and details of the issue
Wait for return approval
Follow the instructions to send the item back

📧 Email: support@jersexa.com

Refunds

Once we receive and inspect your return, we will process your refund
Refunds will be issued to your original payment method
Processing time is typically 5–10 business days

Exchanges

Replacement items will be shipped after we receive the returned product
Exchanges are subject to stock availability

Shipping Costs

If the return is due to a defect or error, we cover the shipping cost
If the return is due to personal reasons, the customer is responsible for return shipping