Shipping Policy

Thank you for choosing Jersexa. This policy outlines order processing, shipping coverage, logistics tracking, and related terms.

Shipping Fee

We offer a standard flat rate:

Fixed Shipping Fee: $10.99 USD
Applicable to all eligible orders

Order Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays)
A shipping confirmation email with tracking details will be sent once your order is dispatched

Shipping & Tracking

All orders include a trackable tracking number
Tracking information is typically available within 24–72 hours after shipment
Common statuses: Picked up / In transit / Customs clearance / Out for delivery / Delivered

If tracking does not update for an extended period, please contact our support team.

Shipping Carriers

To ensure reliable global delivery, we may use the following logistics providers:

DHL
UPS
FedEx
4PX
YunExpress
SF Express (International)
Other local and international partners

Notes:

Orders may be shipped via different carriers
Carrier selection is based on destination
All shipments include tracking

Estimated Delivery Time

Asia: 7–12 business days
Europe: 7–15 business days
North America: 10–18 business days
Other regions: 10–25 business days

Delivery times may vary due to customs or logistics conditions.

Restricted Shipping Regions

We currently do not ship to the following countries or regions:

Sudan, South Sudan, Iran, North Korea, Cuba, Syria, Ukraine, Russia, Belarus, Afghanistan, Democratic Republic of the Congo, Haiti, Iraq, Libya, Mali, Mozambique, Myanmar, Somalia, Turkey, Yemen

Customs & Import Taxes

International orders may be subject to customs duties or import taxes
These charges are the responsibility of the customer
Refused shipments due to unpaid customs fees may incur additional costs

Address Changes

Address changes can be requested before shipment
We cannot modify shipping details after dispatch
We are not responsible for delivery failure due to incorrect addresses

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us promptly. We will assist with the carrier investigation and provide an appropriate solution.